Connect a Custom Domain to Your Survey or Quiz

Custom domains let you serve UserLoop surveys and quizzes from your own URL (e.g. survey.yourbrand.com) with an automatic SSL certificate.

Where to find it in UserLoop

1. Open the survey or quiz you want to publish.
2. Click the Settings tab.
3. Scroll to the Custom Domain section.

What you’ll need

• A Plus subscription.
• Access to your domain’s DNS (Cloudflare, GoDaddy, Namecheap, Route53, etc.).
• A subdomain to use, e.g. survey.yourbrand.com or feedback.yourbrand.com.

We recommend a subdomain rather than the root domain (yourbrand.com).

How it works (quick summary)

1. Enter the subdomain you want to use in Settings → Custom Domain.
2. We show you two DNS records to add:

• CNAME pointing your subdomain to our edge (e.g. fallback.user-loop.com).
• TXT record for SSL (ACME) validation.

3. After DNS propagates, click Refresh. Your certificate is issued and the domain goes live.

Step-by-step setup

1. Choose your subdomain

• In Settings → Custom Domain, enter something like survey.yourbrand.com, then save.

2. Add the DNS records shown in UserLoop

• CNAME

• • Name/Host: survey (or the full subdomain, depending on your provider)
  • Target/Value: fallback.user-loop.com
  • TTL: Auto or 5 minutes
• TXT (ACME challenge)

• • Name/Host: _acme-challenge.survey.yourbrand.com

• • Value: the long token shown in the UI

• • TTL: Auto or 5 minutes

> Some DNS providers append your domain automatically. If so, enter only the host (e.g. _acme-challenge.survey).

3. Wait for DNS to propagate

• Usually minutes, sometimes longer depending on TTL.

4. Back in UserLoop, click *Refresh*

• Certificate Status should move from Pending Validation (TXT) → Issued.
• Hostname Status should change from Pending → Active.

5. Test

• Visit https://survey.yourbrand.com and confirm the survey/quiz loads over HTTPS (padlock icon).

Status guide

• Certificate Status: Pending Validation (TXT)

We haven’t detected the TXT record yet—add it exactly as shown.

• Hostname Status: Pending

We’re not routing traffic yet—usually clears once the certificate is issued and the CNAME is visible.

• Active

All set—your custom domain is live.

Common pitfalls & fixes

• Only added CNAME → You must add both CNAME and TXT for SSL.
• Wrong “Host/Name” format → Match your provider’s expectations (host only vs full name).
• Conflicting records → Remove A/AAAA records on the same subdomain.
• Cloudflare users (orange cloud) → If validation stalls, set the CNAME to DNS only (grey cloud), click Refresh, then switch back to Proxied if desired.
• Still pending after ~60 minutes → Recheck the exact TXT token and CNAME target; ensure no typos.

Changing or removing your custom domain

• Change subdomain: Update it in Settings → Custom Domain, add the new DNS records, and remove the old ones.
• Remove custom domain: Click Delete in the same section, then remove DNS records at your provider.

FAQ

Does this work for quizzes too?

Yes—the Custom Domain feature works for both surveys and quizzes.

Can I use my root domain (yourbrand.com)?

We recommend a subdomain. Many DNS providers don’t allow CNAMEs at the apex and it may already host your site.

Is it secure?

Yes—HTTPS is automatic once we verify the TXT record and issue the certificate.

Do I need the Plus plan?

Yes—Plus is required for custom domains.

Need help?

• Send us a screenshot of your DNS records (hide unrelated entries).
• Include your subdomain (e.g. survey.yourbrand.com) and DNS provider.
• Contact support from within the app or email us—we’ll verify DNS and certificate status.

Updated on: 29/09/2025