Checkout Extensibility

UserLoop supports Shopify's checkout extensibility, letting you add surveys to the thank you page and order status page through Shopify's drag-and-drop editor.

Adding UserLoop to Your Checkout Pages

Step 1. In Shopify Admin, go to Settings > Checkout and find the checkout customization option.

Step 2. Select either the Order Status or Thank You page. We recommend adding the survey to both. Click Add App Block.

Step 3. Select UserLoop from the list to add the survey block.

Step 4. Drag the block to position it on the page. For best visibility, place it at the top of the Order Details section.

Step 5. Save your changes.

Which Survey Is Displayed?

UserLoop displays whichever checkout survey you've marked as active in your UserLoop account. To change which survey appears, go to Surveys, select a different checkout survey, and click Activate Survey.

Features

Checkout extensibility surveys support:

• Multi-language translations
• Follow-up questions
• Customer targeting (all, new, or returning customers)
• Discount code rewards
• Auto Proceed mode

Need Help?

If you have any questions about checkout extensibility, reach out to us via live chat and we'll be happy to help.

Updated on: 27/02/2026