Auto Proceed: Boost Your Checkout Survey Completion Rates

What is Auto Proceed?

Auto Proceed is a new feature designed to enhance your checkout survey experience. It automatically submits customer responses and moves to the next question, helping you boost survey completion rates and collect more valuable feedback from your customers.

Key Benefits

- Higher Completion Rates: By streamlining the survey process, Auto Proceed encourages more customers to finish your checkout surveys.
- More Customer Responses: With a smoother survey experience, you're likely to gather more responses, providing you with richer customer insights.
- Improved User Experience: Customers can breeze through surveys more quickly, enhancing their overall checkout experience.

How to Enable Auto Proceed

Navigate to the Survey Settings tab in your store's admin panel.
Look for the Auto Proceed toggle switch.
Click the toggle to turn Auto Proceed on.

Note: We'll be enabling Auto Proceed by default for all eligible stores in August 2024.

Availability

Auto Proceed is currently available only for stores that have updated to Checkout Extensibility. If you haven't updated yet, consider doing so to take advantage of this and other new features.

Coming Soon

In the next few weeks, we'll be turning on Auto Proceed by default for all eligible customers. This change aims to improve survey response rates across our platform.

Need Help?

If you have any questions about Auto Proceed or need assistance enabling it for your store, please don't hesitate to contact our support team.

Happy surveying!

Updated on: 31/07/2024