Survey 'From' Email Address

By default, your email surveys are sent from your store name at @shop-survey.com. This is how it appears to your customers in their inbox — your store name shows as the "From" name.

Custom Email Addresses

You can send survey emails from your own domain name by setting up a custom domain. This gives your emails a more professional, branded appearance.

To set up a custom domain for your survey emails, go to your survey's Settings tab and look for the Custom Domain section. For full setup instructions, see our Custom Domains article.

Need Help?

If you have any questions about configuring your survey email address, reach out to us via live chat and we'll be happy to help.

Updated on: 26/02/2026