Articles on: Email Surveys

Email Survey Overview

Design and customize the email surveys which are sent to your customers to fully match your brand identity.

You can customize the design of your email surveys quickly and easily from within UserLoop.

Basic Settings

Store Name. This is automatically set as the name of your Shopify store. This name is used as the 'from' field for your email surveys.
Reply To. If a customers presses 'Reply' on an email survey you send them, this is the email address their reply will be sent to. By default, this is set to the same email you use for your Shopify store admin.
Subject. This is the subject line of the survey email. We have optimized this based on thousands of surveys and A/B tests for an optimal response rate, so only change this if you know what you are doing!
Logo. You can add a custom logo which is used in both the survey email and on the thankyou page. Please use a PNG or SVG image no larger than 1mb in size. Transparent logos without a.white background work best.

Advanced Options


UserLoop allows you to customize the emoji reactions which customers use to rate you. We have a template library of different reactions you can use, or you can create your own to totally match your brand identity.

The reaction gallery shows all the different emoji reactions you can choose to use for your survey. Simply press the 'Reactions Gallery' button and select one of the sets of emojis to use for your Survey. If you can't find one you like, just drop us a message and we will add it for you!

Create your own reactions

You can create your own reactions to make something totally unique to your brand. To get started, press the 'Create your own reactions' icon.

Thankyou Page Message

You can customize the message which is shown on the thank you page after a customer leaves you feedback here.

Updated on: 20/10/2021

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