Articles on: Email Surveys

Redirect happy customers to a reviews site to collect reviews.

Review Site Redirects

This feature is only available on CSAT email surveys

UserLoop can intelligently send happy customers to your favourite reviews site to leave a review.

You can set that up under the Redirects section on the Appearance tab.

Customers who respond to your email survey by clicking on the Great reaction will be sent to the review sites you add to this section.

If you add multiple review sites, UserLoop will intelligently split traffic between them.

Adding a Review Site

You can add links to different review sites such as Trustpilot, Google Reviews and Facebook.

Any customer who rates you as 'Great' will be sent to the review pages you set here.

The link you add here should be a public review page where the user can easily leave you a 5 star review.

For example, this is the Truspilot review url for MyProtein...

If you would like any help setting up this feature, please reach out to us and we will be more than happy to help!

Updated on: 21/11/2022

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