Articles on: Email Surveys

Limit how many surveys a customer is sent by email.

Prevent sending your customer too many email surveys if they make multiple orders within a short timeframe.

The default setting is 7 days. This means UserLoop will only ever email your customers once every 7 days, even if they make multiple purchases.

You can change this setting to a different value, or even turn it off completely by selecting 'No throttling' this will then mean a UserLoop survey is always sent to the customer, even if they make multiple orders.

If you send an email survey to all your customers using the 'Send to all customers' option, your email throttle settings will be respected. If a customer has already received an email within your selected timeframe, they will not be sent another.

Updated on: 21/11/2022

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