• Abandoned Cart Email Surveys

  The abandoned cart trigger will send an email survey to a customer if they abandon their cart and don't complete a purchase on your store. These surveys are sent once every 24 hours to any customers who havn't completed the checkout process. Sending a survey to customer who abandon purchases can give you valuable insights into your customer experience and discover ways to improve your store. You can also use it as an opportunity tPopular

• Survey 'From' Email Address

  Survey Email Address By default, your surveys will be sent from your store name @shop-survey.com. When your customers recieve a survey, this is how it looks in Gmail. Your store name is the 'From' name, and the email address is storename@shop-survey.com Custom email addresses For customers on a premium plan, you can configure to send emails from your own domain namPopular

• Post Purchase Email Survey

  UserLoop can automatically send a survey to a customer after they've completed an order on your store. Enable the post-purchase Trigger When viewing your email survey, head to the Triggers section and enable the After a customer completes their order trigger. This will then send this survey to a customerPopular

• Redirect happy customers to a reviews site to collect reviews.

  Review Site Redirects UserLoop can intelligently send happy customers to your favourite reviews site to leave a review. You can set that up under the Redirects section on the Appearance tab. Customers who respond to your email survey by clicking on the Great reaction will be sent to the review sites you addPopular

• Limit how many surveys a customer is sent by email.

  Prevent sending your customer too many email surveys if they make multiple orders within a short timeframe. The default setting is 7 days. This means UserLoop will only ever email your customers once every 7 days, even if they make multiple purchases. You can change this setting to a different value, or even turn it off completely by selecting 'No throttling' this will then mPopular

• Order Fulfilled Surveys

  UserLoop can send surveys to your customers based on fulfillment events in your Shopify account. When an order is marked as fulfilled, UserLoop will trigger sending a specific survey to your customer. Custom Delay You can set a custom delay period. This means once your fulfilment event occurs, UserLoop will apply your custom delaSome readers

• Email Survey Overview

  Design and customize the email surveys which are sent to your customers to fully match your brand identity. You can customize the design of your email surveys quickly and easily from within UserLoop. Basic Settings Store Name. This is automatically set as the name of your Shopify store. This name is used as the 'from' field for your email surveys. Reply To.Few readers

• Email Activity

  Sent Emails The Sent Emails tab shows you all the emails UserLoop has sent to your customers. The columns shown are... Trigger. What caused this email to be sent. Email address. The customer email address the surevey was sent to. Date & Time. When was the survey sent. Opens. How many times did the customer open the survey email. You can click on the green Opens button to see a breakdown of every time the selected customer opened an email. (https://storage.crisp.chat/usersFew readers

• Upload Custom CSVs

  UserLoop allows you to upload custom CSVs of email addresses to send your surveys to. You might want to use this if you have a list of customers who aren't in your Shopify account. Here's a tutorial on using this feature.Few readers

• Thankyou Page Button Links

  You can add a custom URL to the button which is shown on your survey's Thank you page. This is a great way to send customers who complete your survey to another page on your website - such as a product or category landing page.Few readers

• Survey Monetization

  UserLoop has partnered with PPX Digital to allow you to turn your customer surveys into an additional revenue channel for your store. You'll find the new 'Monetization' option under your survey settings, turning this on shows offers from national retailers on your survey's thank you page. How much can I expect to earn from enabling PPX monetization? It all depends on the number of survey rFew readers