Post Purchase Email Survey

UserLoop can automatically send a survey to a customer after they complete an order on your store.

Enable the Post Purchase Trigger

1. Go to Surveys and select your email survey.

2. Click the Triggers tab.

3. Find the After a customer completes their order trigger and toggle it on.

Once enabled, this survey will be sent to customers whenever a new order is created on your Shopify store.

Delay Sending

You can control how long after a purchase the survey is sent. Click the three-dot menu next to the trigger to configure the delay.

For e-commerce stores, surveys are most effective when sent after the customer has received their order. We recommend setting the delay to 7 days so the customer gets the survey after their order arrives.

If you are using Shopify POS or selling digital products, you may want to set a shorter delay or send the survey immediately.

Need Help?

If you have any questions about setting up post purchase email surveys, reach out to us via live chat and we'll be happy to help.

Updated on: 26/02/2026